Which came first...?

This article at ExtremeTech: Survey Says DIY Is Best brought several interesting points to mind.

The first point: Do-It-Yourself computer builders' computers are more reliable because they take more care of their machines (i.e. the latest patches are applied; antivirus definitions are constantly updated; no unnecessary software is installed).

The second point: HP's tech support rates last because the average user expects magic from HP. I have always gotten excellent support from HP on hardware failures. Replacement parts arrive the next day usually. Most home users expect HP to fix software problems that the user has created. That is unrealistic. If you get stuck, call someone other than the hardware manufacturer for help.

Final point: Apple computer users are mostly tech-heads with a few non-techie users; PC computer users are 60% non-techie; 40% techie. Of course Apple users always come out on top, they know what they're doing. The majority of PC users treat a computer as a toy, rather than a tool. It's all about how ignorant the masses can be.

Am I cynical? You would be too after watching people's non-changing attitudes for 10 years.